Refund Policy
We want you to love what you wear, always.
If something’s not quite right, we offer a 3-day return window from the date of delivery. You can return your item if:
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It is unused, unworn, and in its original packaging
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The return request is raised within 3 days of receiving the product
Important Note on Refunds
We do not offer monetary refunds.
Once your return is approved and received, you will be issued either of the following:
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A store credit (wallet balance) for the full value of your order
OR -
A discount coupon of the same amount, redeemable on your next purchase on joyarella.com
This ensures a smoother, faster resolution—and lets you choose a piece you truly love.
How to Request a Return
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Email us at joyarellaofficial@gmail.com with your order number and reason for return
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Our team will guide you through the return process
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Once we receive and inspect the item, you’ll receive your store credit or coupon via email
Non-Returnable Items
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Used or damaged products
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Items returned without original packaging
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Products bought under final sale or clearance
Need Help?
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We’re here to assist you.
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Contact:
Name: Saad Kapoour
Phone: +91 98100 88566
Email: hello@joyarella.com